Reserve

FAQ

  • Reserve

    When do reservations begin?

    We accept reservations 12 months in advance both online and by phone.

    When do reservations end?

    Reservations can be made until 7:00 p.m. on the same day.
    For changes or cancellations on the day of your reservation, please call the hotel directly.

    Can I make reservations by phone?

    Our telephone hours are from 9:00 to 18:00.
    Please note that it may be especially difficult to reach us from 15:00 to 16:00 and after 18:00 due to serving our guests.

    When is the cancellation fee charged?

    Accrual will begin 7 days prior to arrival.
    On the day of arrival 100% of the room rate
    1 day prior to arrival 50%
    2 days prior to arrival 30%
    7 days prior to arrival 20%
  • Check In・Out

    What time is check in and check out?

    Check in time is 15:00 and check out time is 11:00.

    Can I leave my luggage before or after check-in?

    Yes. We would be happy to do so.

    Is early check-in and late check-out available?

    Early check-in will be available as soon as the room is ready.
    For late check-out, the following additional fee will be charged.
    Please note that this service is subject to room availability.
    Until 12:00 p.m. 10% of room charge
    Until 1:00 p.m. 30% of room charge
    Until 2:00 p.m. 50% of room charge
    Over 3:00 p.m. 100% of room charge
  • Stay

    How many people can be accommodated per room?

    Depending on the room, it can accommodate up to 3-5 people.

    Can I use the Internet in my room?

    Free Wi-Fi is available in all rooms.

    Are smoking rooms available?

    All rooms are non-smoking. Please use the smoking area outside of the hotel buildings.

    Can I bring my own beverages and food?

    You may bring your own beverages, but we ask that you do not bring any raw food.
    Eating and drinking are not permitted outside of the rooms.

    I have an infant. Do you have any items we can borrow?

    We strive to be a family friendly hotel.
    Please click on the link to review our policies. For any other questions, please feel free to contact us.
  • Facility

    Can I choose the time for dinner and breakfast?

    Dinner will be served at your preferred time between 18:00 and 19:00, and breakfast will be served between 7:00 and 9:00.

    I have a food allergy.

    Please notify us about your food restrictions at the time of reservation.
    However, all meals served are prepared in the same kitchen.
    Therefore, it is difficult to completely exclude allergens,
    Please note that we cannot guarantee the prevention of allergy symptoms.

    I am limited in what I can eat for religious reasons.

    We will do our best to accommodate changes in dietary restrictions for religious or faith reasons.
    We generally do not decline any requests based on religion or beliefs.
    Please feel free to consult with us.

    Is there a charge for sauna?

    Free of charge for guests staying at the hotel.

    What kind of clothing should I wear when using the sauna?

    Our sauna has a great view of the ocean and we ask that you wear a bathing suit.
    Swimsuits are available for free rental, or you may bring your own.

    When are the sauna hours?

    Guests may use the sauna for one 1.5-hour slot per room.
    The reservations are made a first-come, first-served for advance reservations, and we will ask you for your preferred time of use.
    (1) 15:00~16:30 (2) 16:45~18:15 (3) 21:15~22:45 (4) 6:00~7:30 the next day (5) 8:30~10:00 the next day
    Please note that the requested time at the time of application is on a first-come, first-served basis, so we may not be able to meet your request.
  • Policy

    Do you sanitize the guest rooms?

    We ensure a high standard of cleanliness, attention to detail and care.

    What measures are taken in the restaurant area?

    Sanitized tables, chairs, and other areas that are frequently in contact with people for each use.
    Table layouts that ensure social distance.
    Thorough hand washing and alcohol sanitizer by service staff (staff wash their hands and sanitize with alcohol every hour).
    Sanitize cooking tables, cutting boards, and knives after each use.

    What measures are taken at the front desk?

    We thoroughly disinfect room key cards, front counter and tables, etc.
  • Others

    Is there a convenience store nearby?

    There is a Family Mart and a 7-Eleven within a 5 minute drive.

    Can pets stay with us?

    Pets are not allowed.

    Are barrier-free facilities available?

    The building is not barrier-free. Please note that there are steps and stairs.

    Can I watch TV?

    There are no televisions in our guest rooms and dining room. Please enjoy the slow flow of time and the sounds of the forest and ocean.

    Where are the parking spaces located?

    The parking spaces are available in front of the hotel.